Support
Questions
The questions we are asked most, answered plainly.
The products
About taking them
How long before I see results?
Most customers notice improvements within 4 to 6 weeks of consistent daily use. For collagen and beauty supplements we recommend a minimum three month routine, so your body has time to benefit fully from the ingredients.
Are Sēkret products safe during pregnancy?
Safety during pregnancy or lactation has not been established for most of our products. Speak to your healthcare professional before using any supplement if you are pregnant, breastfeeding or planning to become pregnant.
Can I take more than one Sēkret product together?
Yes. The range is designed to complement itself. Many customers combine the Detox Tea, Fat Burn Syrup and Slim capsules as a slimming routine, or pair the Glow Skin and Nail Capsules with Glow Collagen for skin, hair and nails.
What makes VitaSoda different from ordinary vitamins?
VitaSoda is a delicious, convenient way to take your daily nutrients. The fizzy tablets and ready to drink options carry premium ingredients such as hydrolysed collagen peptides, and the effervescent format may help absorption compared with a traditional tablet.
Are there side effects I should know about?
Our products are generally well tolerated when used as directed. Some contain caffeine, including the Fat Burn Syrup and VitaSoda Focus, and should not be taken after 4pm. If you have allergies or take chronic medication, check the ingredient list and consult your healthcare provider first.
Orders
About buying and delivery
Do you deliver throughout South Africa?
Yes, we deliver nationwide across South Africa. Delivery takes 3 to 7 business days, Monday to Friday, and times vary with your location. The full detail is on the shipping and returns page.
Can I return something I have opened?
No. For hygiene reasons we do not accept returns or exchanges, except where there is a problem with the product, within 14 days and with your proof of purchase. An opened product cannot be exchanged or refunded. The shipping and returns page has the full policy and your cooling off right.
How do I become an agent?
Start on the agent page. It shows the two starter kits, what each one costs and sells for, and what you get as an agent. When you are ready, buy a kit, or choose Become an agent on the contact page and we will reply from the right inbox.
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