Support
Shipping and returns
What it costs, how long it takes, and what happens if you want to send something back.
At a glance
The short version
R 70
Standard shipping on orders of R499 and below.
Free
Shipping on orders of R500 and over, anywhere in South Africa.
3 to 7 days
Business days from the day you order. No weekend or public holiday deliveries.
Deliveries run Monday to Friday, 08h00 to 17h00. We cannot promise a specific time of day.
The detail
How it works
Delivery
We deliver Monday to Friday between 08h00 and 17h00. We do not deliver on weekends or on South African public holidays, and we are not able to offer a specific delivery time during the day. Delivery should take place within 3 to 7 business days of placing an order.
The courier driver will ask for your name, surname and ID number on delivery.
Your order arrives in an Arthur Ford branded box with an Arthur Ford invoice. Arthur Ford is the holding company of Sēkret Health.
If you are not home
If nobody is available at the delivery address, the driver will make a second attempt at another time. After that the call centre will contact you to make other arrangements.
Changing an order
Once you have paid and need to change something on your order, email info@afbrands.co.za or call our online sales manager on +27 84 405 3791.
Stock and delays
We make every effort to keep the information on this site accurate. Where a delay or an out of stock situation occurs, we will make every reasonable effort to let you know.
Returns and exchanges
For hygiene reasons we do not accept returns or exchanges. If there is a problem with the product, we will accept an exchange or return within 14 days of purchase, as long as you have your original proof of purchase.
Refunds and exchanges of items bought online or in store can be done at any Arthur Ford store. Bring the card used for the purchase and the original till slip.
We will refund a product bought online provided there is:
— A valid proof of purchase, the packing slip or invoice.
— The debit or credit card used to buy online, presented at the store.
— Within 14 days of purchase.
— In its original packaging or condition: the security seal intact where there is one, unopened and unused.
In the interest of health and safety, a product that has been opened, or may have been opened, cannot be exchanged or refunded. Delivery fees are not refunded. Exchanges are for items in the same category only.
A faulty product will be refunded or exchanged on presentation of the product and the original till slip.
Your cooling off right
If you qualify as a consumer under the Electronic Communications and Transactions Act, you may cancel a transaction within 7 days of receiving the goods, or within 7 days of concluding the agreement, without reason or penalty. This does not apply to personalised goods. If you have already paid, Nutrapharm Manufacturing Industries (Pty) Ltd will refund the full purchase price, less any direct cost of returning the goods.
Getting hold of us
Email info@sekrethealth.com or call +27 32 947 8400.
Ask us something